30 Day Satisfaction Guarantee
We are committed to providing quality toys. If you are not completely satisfied with any part of your order, please return the items unused and unopened within 30 days for a refund.

Please note that goods must be returned at your own cost under the 30 Day Satisfaction Guarantee.
This does not affect your statutory rights.

Defective items
Any faulty goods will be replaced or a full refund will be offered. Once opened, all goods are non-returnable unless faulty.

How to return your item
Call our Parent Direct Customer Service team on 1800 880 477. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation (RA) Number. The Customer Service Representative will also advise you where to send your return.

NOTE: You must obtain an RA Number immediately so as to ensure that you will remain eligible for a replacement or refund.

Send your item to the return address provided ensuring that your RA Number is clearly displayed on outside of the return packaging.

As soon as the return has been received, a replacement product will be shipped or refund issued.


  • The return must be received by Parent Direct within (14) fourteen days of the RA Number being issued.
  • Replacement product will only be shipped after the faulty item has been received by Parent Direct.
  • All returns must have an RA number.
  • Any item that is returned to Parent Direct without an RA Number will be returned to sender.
  • If you feel that your return falls outside of our policy, then you will need to contact us first on 1800 880 477 to confirm if your return can be accepted.